After making certain changes to your Wi-Fi® network, your iDevices Products may be unable to communicate with the app, home assistants, and other connected services.
These changes can include:
- Installing a new router and/or access points
- Upgrading firmware on the router and/or access points
- Changing the network name (SSID)
- Changing the network password
When this occurs, the LED night light on your iDevices products will blink orange, or the Thermostat display will show the no Wi-Fi symbol to indicate that it can no longer find the network it was once paired with.
Before changing network equipment, please review the most current network requirements and router compatibility list here: Wi-Fi And Network Compatibility.
When a new router is installed, it may be possible to make the SSID and password exactly the same as it previously was. In some instances, the products will see this new network as the same one it was connected to previously and products may reconnect without issue. Refer to your router’s manual for instructions on adjusting the SSID and password.
After setting the SSID and password to what it was previously, reboot the iDevices product by unplugging it and plugging it back in or by pressing the reboot button on any in-wall products. Verify that the LED returns to its normal night light color and the product can be controlled in the iDevices Connected app.
When the settings on the new router are too different from the previous one, the products may not reconnect and will continue to flash orange or display the no Wi-Fi symbol. In this situation, the iDevices products must be reset and setup again to connect to the new Wi-Fi network.
To learn how to reset and reconnect your iDevices Wall Outlet, visit: Resetting Wall Outlet