The following article applies to Android devices only.
This is a list of the most common error codes that we have seen when setting up and using iDevices products
|
20701 |
App and iDevices product communication error. Retry setup. If the issue persists, try resetting the iDevices product and attempting setup again. |
|
20704 |
Wi-Fi connection error. Verify the Wi-Fi password is correct and that the mobile device has a strong signal. |
|
20705 |
There was an issue reading the IP address. Check the Wi-Fi connection, verify the mobile device is on a 2.4GHz network. |
|
20706 |
The iDevices product connected to the Wi-Fi network and obtained an IP address, but the app could not connect. Check the Wi-Fi connection, verify the mobile device is on a 2.4GHz network. |
|
20708 |
App has timed out during the Wi-Fi connection process. Restart your router and mobile device. Then, attempt the setup process again. |
|
20800 |
A connection has been lost during or post pairing. Close the app, then retry pairing. In some cases, a full reset may be needed on the iDevices product. |
|
20804 |
The connection has been lost during pairing. Retry the pairing process. |
| 20808 |
Pairing is unavailable. Reset the product and try pairing again. If this doesn’t work, try restarting the app. |
| 20809 |
An error has occurred during setup. Wait a few seconds, then quit the app and try again. |
| 20811 |
An error has occurred during setup. In the mobile device settings, turn Bluetooth off then on again, then try to set the iDevices product back up again. |
| 20813 |
Bluetooth could not make a connection to the iDevices product. In the mobile device settings, turn Bluetooth off then on again, then try to set the iDevices product back up again. |
| 20816 |
The iDevices product and app are having trouble during Bluetooth pairing. Restart the app and try again. |
| 20818 |
The iDevices product has received too many pairing requests within a short amount of time. Wait for an hour or reset the iDevices product before attempting to pair it again. |
| 20822 |
This timeout error occurs when the app has waited over 75 seconds to connect with the iDevices product. After the error, try again. |
|
20823 |
The iDevices product has joined the network but cannot get a valid IP address for the mobile device to connect to. Try to set up again, as the IP handoff may just be taking a little longer. If this issue persists, it may be a router setting, so please contact the Customer Experience Team. |