FAQ

When changes are made to the network, products will likely need to be reset and setup again to connect to the new Wi-Fi network. However, making the network name and password the same as it previously was may allow the products to automatically reconnect. For more information, visit: 

iDevices stands by its products. We offer a 1-year limited warranty on the iDevices Switch, Outdoor Switch, and Socket. We offer a 2-year limited warranty on Instinct, Thermostat, Wall Switch, Dimmer Switch, Wall Outlet, and Instant Switch. To read the full warranty details, visit: 

iDevices does not collect data on individual users. All data that goes through our cloud is anonymized. iDevices uses this overall anonymized data to make system improvements and maintain our infrastructure. For more information, visit:

A single-pole setup is when 1 switch controls 1 set of lights.

A 3-way setup is when 2 switches control 1 set of lights.

A 4-way setup is when 3 switches control 1 set of lights.

iDevices products are designed and certified for use in the US and Canada only (120VAC). Wall Switch can be used up to 277VAC, for commercial use within the US and Canada. The iDevices Thermostat is also certified for use in Australia.

The iDevices Outdoor Switch is certified for use outdoors and is rain-tight when properly mounted. All other iDevices products are certified for indoor use.

Getting connected is a quick 2-step process. Start by enabling your products in the Home Assistants section of the iDevices Connected app. Then, head to the Amazon Alexa, Google Home, or IFTTT app to enable the iDevices skill and finish the connection process. For more information on using iDevices products with Home Assistants, visit: 

We use Amazon's secure cloud platform called Amazon Web Services (AWS) to connect iDevices products to home assistants. This includes Google Home, Amazon Alexa, and IFTTT.

Yes, they will. Product schedules created through the iDevices Connected app sync directly over to the product. If Wi-Fi goes down temporarily, the schedules will continue without issue. To learn about creating schedules, visit: 

When using the iDevices Connected app, a hub isn't required to control your iDevices products remotely. If you would like to use the Apple Home app or Siri while remote, then an Apple Home Hub is required. An Apple Home Hub can also enable additional automations for iOS users. For more information, visit: 

For your privacy and security, there isn't an option to transfer homes at this time. Products should be reset and set up again with the new administrator's mobile device. Once set up, additional users can be invited to share control of the home.

If you have an existing Amazon account, then you're ready to sign in with that account! If you need to create an Amazon account, you can do so from the Amazon sign-in page during the Instinct setup process, or on Amazon.com.

iDevices products are available for purchase through our online store. They can also be purchased at Amazon.com. If you're unsure if a retailer is authorized, please reach out to us at custserv@hubbell.com and we'd be happy to check!

Please reach out to our sales team at sales@iDevicesinc.com for all inquiries regarding distribution, bulk purchases, and pro-installer incentives!

At this time, iDevices ships to the US and Canada only. Additionally, Thermostat is certified for use in Australia and is available through iTemp. For your safety, we do not recommend using our products in other countries at this time.

Before shipping, orders may take 1-2 business days to be processed at the warehouse. Once items are shipped, transit times vary depending on the shipping option selected at checkout. For full shipping details, visit: 

If you would like to change or cancel an order, please contact custserv@hubbell.com. We will do our best to adjust or cancel the order if it's not too far along in the shipping process!

We're happy to assist with returns for purchases made from iDevicesinc.com within 30 days. If a purchase was made through another retailer, please contact that retailer to process your return. For our full return policy, visit: