- iDevices products require a home Wi-Fi® network with a 2.4 GHz network band (802.11 B/G/N)
Most routers have two network bands, 2.4 GHz and 5 GHz. The 5 GHz network band has faster data speeds, which is great for tasks like browsing the internet and streaming content such as video or gaming. However, 5 GHz has a shorter signal range from the router.
The 2.4 GHz network, while slightly slower in speed, has a much longer signal range from the router making it ideal and more dependable for smart home products. Most smart home products require the 2.4 GHz network band, as this allows users to control products farther from the router and doesn’t require continuous streaming.
- Instinct supports the network security setting WPA2 with AES encryption.
- All other iDevices products support None, WPA, or WPA2 with AES encryption.
Additionally, many routers have a setting called “Airtime Fairness” or "Airtime Quality," which often causes products to be unable to join the Wi-Fi network. Typically, this setting is located in the Wireless section of your router settings under the Advanced or Professional tab and is enabled by default. We recommend disabling this setting.
Most routers allow you to access and adjust settings via a web browser or app. Please consult the router's user manual to learn how to connect to your router and adjust its settings.
The following routers are known to not currently be compatible with iDevices products:
- Actiontec MI424WR
- ARRIS EA9200
- ARRIS TG1672
- ARRIS TG862
- ARRIS TG1682G
- ASKEY Wave2
- ASUS RT-AC1200
- Bell Home Hub 3000
- Business Class Routers
- Eero 6
- Eero Pro 6
- FiOS G1100
- Google Fiber
- Linksys AC1200
- Luxul Mesh systems
- Netgear Orbi (Firmware prior to 126.96.36.199)
- Spectrum RAC2V1K
- Technicolor TC8717T
- Ubee Routers
- Xfinity XB7 (Models CGM4331COM and TG4482A)
Note: Due to firmware, router and mobile device updates, compatibility may change at any time.
If you have questions about the compatibility of your router with iDevices products, please contact our Customer Experience Team at Support@iDevicesinc.com.
iDevices Switch, Outdoor Switch, Socket, Wall Outlet, Wall Switch, and Dimmer Switch are certified by the Wi-Fi Alliance®. The certification doesn’t guarantee iDevices products work with all routers. You can verify compliance on the Wi-Fi Alliance website - www.wi-fi.org - or look for this logo on your networking equipment to ensure compliance: