If the LED ring flashes red after you've spoken your wake word and Alexa says, "Sorry, your device has lost its connection," this indicates one of the following errors has occurred:
- Alexa Service is unavailable
- Wi-Fi network is unreachable
Please wait for several moments and try again.
If the issue continues, verify your home Wi-Fi network is active and you have access to the internet.
If the Wi-Fi network is online, it's likely that Amazon's Alexa service is temporarily unavailable. Please try again later.