Resetting iDevices products and setting them back up again may cause Alexa to see both the new and old connections for your products. These multiple connections can cause Alexa to say there are multiple devices with the same name. To remove these previous connections, follow the steps below:
- Open iDevices app
- Tap the menu (☰)
- Tap "Home Assistants"
- Tap the email address or name that appears in purple below “Account Enabled”
- Tap "Log Out." This will clear all the connections to the account
- Tap the menu (☰)
- Tap "Home Assistants"
- Tap “Get Started” to sign back into Amazon and your current iDevices products will automatically relink to the account
- Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device
- Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive”
- If it shows as “Unresponsive,” this is an old connection. Tap the 3 dots in the upper right-hand corner, then tap the trash can icon to remove the old product.