Resetting iDevices products and setting them back up again may cause Alexa to see both the new and old connections for your products. These multiple connections can cause Alexa to say there are multiple devices with the same name. To remove these previous connections, follow the steps below:
- Open iDevices app
- Tap the menu (☰)
- Tap "Settings"
- Tap "Amazon Alexa"
- Tap the email address or name that appears in purple below “Account Enabled”
- Tap "Log Out." This will clear all the connections to the account
- Tap “Enable Amazon Alexa”
- Tap “Get Started” to sign back into Amazon and your current iDevices products will automatically relink to the account
- Open the Amazon Alexa app and tap the menu (☰)
- Tap “Smart Home”
- Tap on "+ Add Device" or ask Alexa to discover by saying “Alexa, discover devices”
- Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive”
- If it shows as “Unresponsive,” this is an old connection. Tap the 3 dots in the upper right-hand corner, then tap the trash can icon to remove the old product.