Resetting iDevices products and setting them back up again may cause Alexa to see both the new and old connections for your products. These multiple connections can cause Alexa to have difficulty controlling the product or may say there are multiple devices with the same name. To remove these previous connections, follow the steps below:
- Open the iDevices Connected app
- Tap the menu (☰)
- If you're using an Android device, tap "Settings"
- Tap "Home Assistants"
- Tap the email address or name that appears in purple below “Products Enabled”
- Tap "Log Out" this will clear all the connections to the account
- Tap the menu (☰)
- Tap "Home Assistants"
- Tap “Get Started” to sign back into Amazon and your current iDevices products will automatically relink to the account
- Run a discovery in the Alexa app or say "Alexa, discover devices"
Once the discovery is complete, ensure all unresponsive devices are removed from the Amazon Alexa app. In the “Devices” section of the Amazon Alexa app, tap on each product and delete any that shows “Device is Unresponsive." To learn how to delete smart home devices from the Alexa app, visit: Remove Smart Home Devices from Alexa