There are a couple instances where the notification, “Something went wrong during setup” may occur.
Instance 1:
The product is having difficulty joining the Wi-Fi network.
Reboot your Wall Outlet by pressing the small, circular button to the right of the LED status light. If the LED changes to a solid blue it means that the Wall Outlet has joined the Wi-Fi network and you can attempt the setup again. If the LED returns to a flashing blue, we can attempt to join the Wall Outlet to the network differently.
- Open your iOS settings app and tap “Wi-Fi”
- Toward the bottom you will see “Set Up New Device…” with the Wall Outlet listed below
- Tap on the Wall Outlet and attempt to join it to your Wi-Fi Network
If it joins, attempt setup again in the iDevices app.
If it does not join after you have walked through this process above and receive the error, “An Unexpected Error Occurred. Try Again,” ensure your iOS device is connected to a 2.4 GHz network band using WPA or WPA2-PSK (AES) security.
Additionally, many routers have a setting called “Airtime Fairness,” which often causes issues when products try to join the Wi-Fi network. You can often access your router settings by logging into the router through your browser. Typically, this setting is located in the Wireless section of your router settings under the Advanced or Professional tab and is enabled by default. We recommend disabling this setting. After adjusting your network settings, attempt the setup again. For more information on adjusting your network settings and to view incompatible routers: Click Here
Instance 2:
If the app is not prompting you to scan or enter the HomeKit code, there may be an issue with the Apple HomeKit platform. Open your iOS settings and tap iDevices. Please verify “Home Data” is ON. Then, open the Apple Home app on your iOS device. The Home app may prompt you to adjust specific settings. Additionally, if you see “Loading Accessories and Scenes,” that indicates an iCloud sync is in progress which prevents the setup from moving forward. For more information on resolving this issue: Click Here
If you continue having issues please reach out to our Customer Experience Team at support@iDevicesinc.com or call us at 888.313.7019.