There are a couple instances where the notification, “Something went wrong during setup” may occur.
Instance 1:
The product is having difficulty joining the Wi-Fi network. Reboot your Thermostat by removing the faceplate and placing it back on again. Depending on the firmware version the Thermostat will restart and display, "Connecting Thermostat to Network" or will show the current temperature set point.
If Thermostat displays current temperature set point, place the Thermostat back into pairing mode:
- Tap the gear button on the top left-hand corner
- Tap the down arrow until you see "Setup" and tap the gear to select
- Tap the gear to select "Connection"
- Tap the gear to select "iOS"
At that point, you can attempt the setup again using a different method.
- Open your iOS settings app and tap “Wi-Fi”
- Toward the bottom you will see “Set Up New Device…” with the Thermostat listed below
- Tap on the Thermostat and attempt to join it to your Wi-Fi Network
If it joins, attempt setup again in the iDevices app. If you do not see “Set Up New Device…” with the Thermostat listed below, that means the Thermostat already has joined the network and you can attempt the setup again in the iDevices app.
If it does not join after you have walked through this process above and receive the error, “An Unexpected Error Occurred. Try Again,” ensure your iOS device is connected to a 2.4 GHz network band using WPA or WPA2-PSK (AES) security.
Additionally, many routers have a setting called “Airtime Fairness,” which often causes issues when products try to join the Wi-Fi network. You can often access your router settings by logging into the router through your browser. Typically, this setting is located in the Wireless section of your router settings under the Advanced or Professional tab and is enabled by default. We recommend disabling this setting. After adjusting your network settings, attempt the setup again. For more information on adjusting your network settings and to view incompatible routers: Click Here
Instance 2:
If the app is not prompting you to scan or enter the HomeKit code, there may be an issue with the Apple HomeKit platform. Open your iOS settings and tap iDevices. Please verify “Home Data” is ON. Then, open the Apple Home app on your iOS device. The Home app may prompt you to adjust specific settings. Additionally, if you see “Loading Accessories and Scenes,” that indicates an iCloud sync is in progress which prevents the setup from moving forward. For more information on resolving this issue: Click Here
If you continue having issues please reach out to our Customer Experience Team at support@iDevicesinc.com or call us at 888.313.7019.