The notification that “Something went wrong during setup” typically occurs when the product has difficulty joining the Wi-Fi network. Ensure your iOS device is connected to a 2.4 GHz network band using WPA or WPA2-PSK (AES) security. If you adjusted the network connection, attempt the setup again.
Reboot your Dimmer Switch by pressing the button on bottom right-hand corner of the Dimmer Switch. If the LED changes to a solid blue it means that Dimmer Switch has joined the Wi-Fi network and you can attempt the setup again. If the LED returns to a flashing blue, we can attempt to join the Dimmer Switch to the network differently.
- Open your iOS settings app and tap “Wi-Fi”
- Toward the bottom you will see “Set Up New Device…” with Dimmer Switch listed below
- Tap on the Dimmer Switch and attempt to join it to your Wi-Fi Network
If it joins, attempt setup again in the iDevices app. If you continue having issues please reach out to our Customer Experience Team at support@iDevicesinc.com or call us at 888.313.7019.