The notification that “Something went wrong during setup” typically occurs when the product has difficulty joining the Wi-Fi network. Ensure your iOS device is connected to a 2.4 GHz network band using WPA or WPA2-PSK (AES) security. If you adjusted the network connection, attempt the setup again. For more information on adjusting your security settings: Click Here
Reboot your Dimmer Switch by pressing the button on bottom right-hand corner of the Dimmer Switch. If the LED changes to a solid blue it means that Dimmer Switch has joined the Wi-Fi network and you can attempt the setup again. If the LED returns to a flashing blue, we can attempt to join the Dimmer Switch to the network differently.
- Open your iOS settings app and tap “Wi-Fi”
- Toward the bottom you will see “Set Up New Device…” with Dimmer Switch listed below
- Tap on the Dimmer Switch and attempt to join it to your Wi-Fi Network
If it joins, attempt setup again in the iDevices app.
If the app is not prompting you to scan or enter the HomeKit code, there may be an issue with Apple’s HomeKit platform. Please open the Apple Home app on your iOS device. The Home app may prompt you to turn adjust specific settings. Additionally, if you see “Loading Accessories and Scenes,” that indicates an iCloud sync is in progress. For steps to resolve this error: Click Here
If you continue having issues please reach out to our Customer Experience Team at support@iDevicesinc.com or call us at 888.313.7019.