The notification that “Something went wrong during setup” typically occurs when the product has difficulty joining the Wi-Fi network. Ensure your iOS device is connected to a 2.4 GHz network band using WPA or WPA2-PSK (AES) security. If you adjusted the network connection, attempt the setup again. For more information on adjusting your security settings: Click Here
Unplug the Switch and plug it back in, if the LED changes to a solid blue it means the Switch joined the Wi-Fi network and you can attempt the setup again. If the LED returns to a flashing blue, we can attempt to join the Switch to the network differently.
- Open your iOS settings app and tap “Wi-Fi”
- Toward the bottom you will see “Set Up New Device…” with the Switch listed below
- Tap on the Switch and attempt to join it to your Wi-Fi Network
If it joins, attempt setup again in the iDevices app.
If the app is not prompting you to scan or enter the HomeKit code, there may be an issue with Apple’s HomeKit platform. Please open the Apple Home app on your iOS device. The Home app may prompt you to turn adjust specific settings. Additionally, if you see “Loading Accessories and Scenes,” that indicates an iCloud sync is in progress.