Thermostat is Unavailable on iOS

If your iDevices Thermostat shows "Product Unavailable" in the iDevices Connected app when you're not connected to your home Wi-Fi^® network and you do not have an Apple Home Hub, try the following:

1. Connect to your home Wi-Fi network
2. Verify you can control all of your iDevices products within the iDevices Connected app
3. Delete the iDevices Connected app from your device (you will not have to reset or set up your products)
4. Download the iDevices Connected app from the Apple App Store
5. When you open the iDevices Connected app, allow all of the prompts to ensure the app can connect to your home data
6. Confirm you can control your products
7. Then, test remote your connectivity by temporarily turning off Wi-Fi on your device
8. Open the iDevices Connected app and confirm you can control your products.

If your iDevices Thermostat shows "Product Unavailable" in the iDevices Connected app while connected to your home Wi-Fi network, try the following:

1. In the settings of your iOS device, turn Wi-Fi off and turn it back on
2. Open the iDevices Connected app and tap the retry arrows to reconnect to your Thermostat

If turning Wi-Fi off and back on does not resolve the issue, reboot your Thermostat:

1. Remove the Thermostat faceplate from the mounting plate
2. Ensure that you do not have any buttons pressed on the Thermostat and place the Thermostat on the mounting plate
3. Open the iDevices Connected app and tap the retry arrows to reconnect to your Thermostat

If rebooting the Thermostat and plugging it back in does not resolve the issue, follow the steps below to reset your Thermostat and set it up again:

Note: Resetting the device will remove all pairings, schedules, and scenes associated with this product.

1. Delete the Thermostat from the iDevices app:
   • Tap on the Thermostat, tap the product name in the upper left-hand corner, scroll down and tap “Delete”
2. On the face of the Thermostat, tap the Gear to select
3. Scroll to Setup using the up and down arrows, tap the Gear to select
4. Scroll to Reset, tap the Gear to select
5. Press and hold the Gear button for 10 seconds until the Thermostat says "Restored"
6. The Thermostat will walk you through setting up the details of your HVAC system
7. Open iDevices Connected app
8. Tap "Add Product"
9. Follow the on-screen directions to finish the setup

After the Thermostat is reconnected, make sure you complete any available firmware updates as this will most likely resolve the connection issue you were experiencing. For instructions on updating the firmware, visit: Downloading New Firmware.