When trying to pair an iDevices product to your Android device there are typically two instances in which you will receive the message “No Android Products Found.”
Instance 1: The iDevices product is not in pairing mode. Verify the display shows "Android Setup" and is directing you to open the iDevices Connected app. If it doesn't or it’s already paired to an iOS device, follow these steps to place the Thermostat in Android pairing mode:
- Tap the gear on the Thermostat
- Arrow down to "Setup" and tap the gear to select
- Arrow down to "Connection" and tap the gear to select
- Arrow down to "Android" and tap the gear to select
- The display will show "Android Setup" and will direct you to open the iDevices Connected app
Instance 2: The iDevices product does not have Android compatible firmware. To verify this, open the Bluetooth settings in your Android device settings. If you do not see the iDevices product listed, it does not have the compatible firmware. Additionally, if you are not walked through a setup after powering on your Thermostat and the display reads “Connecting Thermostat To Network…”, the Thermostat does not have the latest firmware. Some retailers do not carry iDevices products with the latest Android compatible firmware.
If you have an Apple iPhone, iPad or iPod touch running at least iOS 9, you are able to pair the product and update the firmware. For instructions on updating the firmware, Click Here. Once the update is completed the product can be reset and paired with the Android device.
If you do not have access to an Apple mobile device to update your iDevices product, please contact the iDevices Customer Experience Team at Support@iDevicesinc.com and we will work to resolve the issue with you.