The following article applies to iOS devices only.
If your iDevices product shows "Unreachable" in the app when you're not connected to your home Wi-Fi® network, try the following:
- Connect to your home Wi-Fi network.
- Verify you can control all of your iDevices products within the iDevices Connected app.
- Delete the iDevices Connected app from your device (you will not have to reset or setup your products).
- Download the iDevices Connected app from the Apple App Store.
- When you open the iDevices Connected app, allow the prompts to ensure your products appear again in the app.
- Confirm you can control your products.
- To test remote connectivity, temporarily turn off Wi-Fi on your device and open the iDevices app. The toggle should appear after several seconds. Remote access takes longer for the toggle to appear compared to when you're connected to your home Wi-Fi network; this is normal.
If your iDevices Switch shows "Unreachable" in the app while connected to your home Wi-Fi network, try the following:
- In the settings of your iOS device, turn Wi-Fi off and turn it back on. Then tap the arrows to reconnect to your Switch.
- If turning Wi-Fi off and back on does not resolve the issue, unplug the Switch, wait 10 seconds, ensure that you DO NOT have the button pressed on the Switch and then plug the Switch back in. Then tap the arrows to reconnect to your Switch.
If unplugging the Switch and plugging it back in does not resolve the issue, follow the steps below to reset your Switch and set it up again. Note: Resetting the device will remove all pairings, schedules and scenes associated with this product.
- Delete the Switch from the iDevices app:
- For iOS: Tap on the Switch, tap the “Edit”, scroll down and tap “Delete”.
- For Android: Tap on the Switch, tap the 3 dots, tap “Edit Product”, scroll down and tap “Delete Product”.
After the Switch is reconnected make sure you complete any available firmware updates as this will most likely resolve the connection issue you were experiencing. For instructions on updating the firmware, Click Here.