The following article applies to iOS devices only.
If your iDevices product shows "Unreachable" in the app when you're not connected to your home Wi-Fi® network, try the following:
- Connect to your home Wi-Fi network.
- Verify you can control all of your iDevices products within the iDevices Connected app.
- Delete the iDevices Connected app from your device (you will not have to reset or setup your products).
- Download the iDevices Connected app from the Apple App Store.
- When you open the iDevices Connected app, allow the prompts to ensure your products appear again in the iDevices Connected app.
- Confirm you can control your products.
- To test remote connectivity, temporarily turn off Wi-Fi on your device and open the iDevices Connected app. The toggle should appear after several seconds. Remote access takes longer for the toggle to appear compared to when you're connected to your home Wi-Fi network; this is normal.
If your iDevices Socket shows "Unreachable" in the app while connected to your home Wi-Fi network, try the following:
- In the settings of your iOS device, turn Wi-Fi off and turn it back on. Then tap the arrows to reconnect to your Socket.
- If turning Wi-Fi off and back on does not resolve the issue, unplug the Socket. Wait 10 seconds, ensure that you DO NOT have the button pressed on the Socket and then plug the Socket back in. Then tap the arrows to reconnect to your Socket.
If unplugging the Socket and plugging it back in doesn't resolve the issue, follow the steps below to reset your Socket and set it up again. Note: Resetting the device will remove all pairings, schedules and scenes associated with this product.
- Delete the Socket from the iDevices Connected app, tap on the Socket, tap “Edit," scroll down and tap “Delete."
- With the iDevices Socket plugged in, hold down the button on the side of the Socket until the LED light rapidly flashes red.
- Continue holding the button for 5 seconds.
- Let go of the button on the Socket.
- The Socket LED light should continually flash blue. This is an indication that the iDevices Socket is ready for pairing.
- Open the iDevices Connected app and follow the on-screen directions to finish setting up your Socket.
After the Socket is reconnected make sure you complete any available firmware updates as this will most likely resolve the connection issue you were experiencing. For instructions on updating the firmware, Click Here.