Socket is Unavailable on iOS

If your iDevices Socket shows "Product Unavailable" in the iDevices Connected app when you're not connected to your home Wi-Fi^® network and you do not have an Apple Home Hub, try the following:

1. Connect to your home Wi-Fi network
2. Verify you can control all of your iDevices products within the iDevices Connected app
3. Delete the iDevices Connected app from your device (you will not have to reset or setup your products)
4. Download the iDevices Connected app from the Apple App Store
5. When you open the iDevices Connected app, allow all of the prompt requests to ensure your products appear again in the app
6. Confirm you can control your products
7. Then, test remote your connectivity by temporarily turning off Wi-Fi on your device
8. Open the iDevices Connected app and confirm you can control your products

If your iDevices Socket shows "Product Unavailable" in the iDevices Connected app while connected to your home Wi-Fi network, try the following:

1. In the settings of your iOS device, turn Wi-Fi off and turn it back on
2. Open the iDevices Connected app and tap the retry arrows to reconnect to your Socket

If turning Wi-Fi off and back on does not resolve the issue, reboot your Socket:

1. Unscrew Socket from the fixture and screw it back in
2. Open the iDevices Connected app and tap the retry arrows to reconnect to your Socket

If rebooting the Socket and plugging it back in does not resolve the issue, follow the steps below to reset your Socket and set it up again:

Note: Resetting the Socket will remove all pairings, schedules, and scenes associated with this product. 

1. Delete the Socket from the iDevices Connected app:
   • Tap on the Socket, tap the product name in the upper left-hand corner, scroll down and tap “Delete”
2. With the iDevices Socket plugged in, hold down the button on the side of the Socket until the LED light rapidly flashes red for 5 seconds
3. Let go of the button on the Socket
4. The Socket LED light will flash blue indicating that the iDevices Socket is ready for pairing
5. Open the iDevices Connected app
6. Tap the menu (☰)
7. Tap "+ Add Product"
8. Follow the on-screen directions to finish the setup

After the Socket is reconnected, make sure you complete any available firmware updates as this will most likely resolve the connection issue you were experiencing. For instructions on updating the firmware, read Downloading New Firmware.