If the LED on your iDevices Socket is blinking orange, this indicates that the product can no longer connect to the Wi-Fi® network it was once paired with. This occurs when changes were made to the wireless network, such as a change to the network name, password or security settings, or there's been new network equipment installed in the home. The LED may also blink orange if the internet is out. If this is the case, then the LED will return to normal once internet access is restored. If the product does not automatically reconnect after internet access is restored, unplug the Socket and plug it back in.
If changes are made to the network or net equipment is installed, products must be reset and setup again to connect to the new Wi-Fi network. Follow the steps below to reset your Socket and set it up again.
Note: Resetting the Socket will remove all pairings, schedules and scenes associated with this product.
- Delete the Socket from the iDevices Connected app:
- For iOS: Tap on the Socket name, then tap the product name in the upper left-hand corner, scroll down and tap “Delete Accessory.”
- For Android: Tap on the Socket, tap the 3 dots in the upper right-hand corner, tap “Edit Product," scroll down and tap “Delete Product."
- With the Socket plugged in, hold down the button on the Socket until the LED light rapidly flashes red.
- Continue holding the button for an additional 5 seconds.
- Let go of the button on the Socket.
- The LED light should continually flash blue. This is an indication that the Socket is ready for pairing.
- Open the iDevices Connected app.
- Tap on the menu button (☰) then, tap "Add Product."
- Follow the on-screen directions to finish the setup.