Wall Outlet Unexpected Error Occurred

During the Wi-Fi^® connection process, the LED on the Wall Outlet should flash blue, then green, then change to solid blue, confirming it's joined. If the Wall Outlet blinks purple and returns to flashing blue during the initial Wi-Fi connection process, this is an indication it can’t join the router and it's likely the router security settings are incorrect.

Check the Wi-Fi security settings you have enabled on your router. To do this, follow these steps:

1. Log into your wireless router by entering the IP address of your router into your web browser.
2. If prompted for a username/password, enter it and you’ll be brought to your router’s settings. If you don’t know the login information, try entering “admin” for the username and “password” for the password.
3. Once you’ve logged in, look for an option for Wireless, and more specifically, Security.
4. For Security Mode, you’re going to select WPA or WPA2-Personal (WPA2-PSK). If given an option for Encryption, select AES.
5. In some cases, you may have to change your Wi-Fi password for security. If you have to change your password, you will have to type the updated password for all of the devices (computers, tablets, smartphones) that connect to your network.
6. Click "Save" or "Apply Changes."
7. Your router may reboot itself to apply the changes.
8. Try to set up your iDevices Wall Outlet to your network again.

If you encounter difficulty logging into your router, you can contact your internet service provider for assistance. 

If you get an Unexpected Error, try the following steps:

1. Press the reboot button on the Wall Outlet. Keep an eye on the LED nightlight and see if the light flashes green.
2. If the light flashes green, proceed to the iDevices Connected app > Menu Button (☰) > + Add Product. 

If you don't see the LED light flash green and your iOS device is running iOS 9 or iOS 10, then follow the procedure below:

Connect iOS device to the Wall Outlet:

1. Go to Settings > Wi-Fi.
2. Determine the Wall Outlet Name under “Set Up New Device,” make a note of this Wall Outlet name.
• Format of Wall Outlet name is as follows: Wall Outlet XXXXXXXX 
• Only include the first 8 digits in black. Ignore the digits in gray.
3. Once Wall Outlet name is noted, tap “Other…” 

Enter the full Wall Outlet name in the “Name” field:

1. The name is case sensitive and is based off of the Wall Outlet name noted above; enter the name as: "Wall-Outlet-XXXXXXXX".
2. Tap “Join” on the top right-hand corner.

iOS device will try to directly connect to Wall Outlet:

1. Tap the "info" icon to the right of the Wall Outlet name to view the network details.

Enter network numbers into Static IP:

1. Tap on “Static” tab.
2. Enter the following information exactly in the corresponding sections:
• IP Address: 192.168.0.2 
• Subnet Mask: 255.255.255.0
• Router: 192.168.0.1
3. Once each number sequence is entered, tap “Wi-Fi” on the top left-hand corner.

Confirm the iOS device is connected to the Wall Outlet by the checkmark indication next to the Wall Outlet name:

1. Your iOS device is now directly connected to the Wall Outlet's Wi-Fi.

Under “Set Up New Device” initiate the iOS network info handoff process:

1. Tap on the Wall Outlet device you noted previously

 

Proceed to accessory setup:

1. Select the Wi-Fi network you will be using your Wall Outlet with and tap “Next” in the top right-hand corner.

Proceed to the iDevices Connected app to finish pairing and adding to HomeKit™:

1. If the process is successful, open the iDevices Connected App
2. Tap the menu button (☰) then select "Add Product"
3. Select "Got an error or started setting up in another app?” to continue pairing the Thermostat to the app