Wall Outlet is Unavailable on iOS

If your iDevices Wall Outlet shows "Product Unavailable" in the iDevices Connected app when you're not connected to your home Wi-Fi^® network and you do not have an Apple Home Hub, try the following:

1. Connect to your home Wi-Fi network
2. Verify you can control all of your iDevices products within the iDevices Connected app
3. Delete the iDevices Connected app from your device (you will not have to reset or set up your products)
4. Download the iDevices Connected app from the Apple App Store
5. When you open the iDevices Connected app, allow all of the prompts to ensure the app can connect to your home data
6. Confirm you can control your products
7. Then, test remote your connectivity by temporarily turning off Wi-Fi on your device
8. Open the iDevices Connected app and confirm you can control your products

If your iDevices Wall Outlet shows "Product Unavailable" in the iDevices Connected app while connected to your home Wi-Fi network, try the following:

1. In the settings of your iOS device, turn Wi-Fi off and turn it back on
2. Open the iDevices Connected app and tap the retry arrows to reconnect to your Wall Outlet

If turning Wi-Fi off and back on does not resolve the issue, reboot your Wall Outlet:

1. Press the small "Device Reboot" button next to the LED night light
2. Open the iDevices Connected app and tap the retry arrows to reconnect to your Wall Outlet

If rebooting the Wall Outlet does not resolve the issue, follow the steps below to reset your Wall Outlet and set it up again:

Note: Resetting the Wall Outlet will remove all pairings, schedules, and scenes associated with this product. 

1. Delete the Wall Outlet from the iDevices Connected app.
   • Tap on the Wall Outlet, tap the product name in the upper left-hand corner, scroll down and tap “Delete”
2. Hold down either On/Off buttons in the middle until the LED light rapidly flashes red for 5 seconds
3. Let go of the button on the Wall Outlet
4. The Wall Outlet LED light will flash blue indicating the Wall Outlet is ready for pairing
5. Open the iDevices Connected app
6. Tap the menu (☰)
7. Tap "+ Add Product"
8. Follow the on-screen directions to finish the setup

After the Wall Outlet is reconnected, make sure you complete any available firmware updates as this will most likely resolve the connection issue you were experiencing. For instructions on updating the firmware, read Downloading New Firmware.