If during the setup process the iDevices Connected app says "No Products Available" on iOS 10 or if the accessory does not appear on the page "Select an accessory to add to Home" on iOS 11 and later, try the steps below:
Press the small circle button to the right of the on/off buttons to reboot the Wall Outlet. If the LED changes to solid blue, it has joined the network.
Continue with the steps below on iOS 10:
- Open the iDevices Connected app.
- Tap on menu (☰) in the upper left-hand corner.
- Select "Add Product."
- This first search looks for products that need to connect to the Wi-Fi® network. Since your Wall Outlet is already connected to the network, select "Got an error or started setting up in another app?”
- The app will search for approximately 20 seconds, and will then bring up the product to complete the HomeKit™ pairing.
- Attempt the setup process again.
Continue with the steps below on iOS 11 and later:
- Open the iDevices Connected app.
- Tap on menu (☰) in the upper left-hand corner.
- Select "Add Product."
- Attempt the setup process again.
If your Wall Outlet still does not show up after it has successfully been added to your network, please try the following steps, then repeat the steps above again:
- Go to iOS Settings > iDevices. Make sure everything is turned ON. If Home Data was turned off, turn it on. In Settings > Wi-Fi, turn Wi-Fi off, then on again.
- Go to iOS Settings > iCloud. Make sure you are logged in to your iCloud account and that iCloud Drive, Home and Keychain are turned ON.
- Restart your iOS device and router.