During the Wi-Fi® connection process, the LED on the Wall Switch should flash blue, then green, then change to solid blue, confirming it's joined. If the Wall Switch blinks purple and returns to flashing blue during the initial Wi-Fi connection process, this is an indication it can’t join the router and it's likely the router security settings are incorrect.
Check the Wi-Fi security settings you have enabled on your router by following these steps:
- Log into your wireless router by entering the IP address of your router into your web browser.
- If prompted for a username/password, enter it and you’ll be taken to your router’s settings. If you don’t know the login information, try entering “admin” for the username and “password” for the password.
- Once you’ve logged in, look for an option for Wireless, and more specifically, Security.
- For Security Mode, you’re going to select WPA or WPA2-Personal (WPA2-PSK). If given an option for Encryption, select AES. TKIP is not compatible.
- In some cases, you may have to change your Wi-Fi password for security. If you have to change your password, you will have to type the updated password for all of the devices (computers, tablets, smartphones) that connect to your network.
- Click "Save" or "Apply Changes."
- Your router may reboot itself to apply the changes.
- Try connecting the Wall Switch to your network again.
If you encounter difficulty logging into your router, you can contact your internet service provider for assistance.
If you get an unexpected error, try the following steps:
- Press the reboot button on the Wall Switch. Monitor the LED nightlight and see if the light flashes green.
- If the light flashes green, proceed to the iDevices Connected app > Menu Button (☰) > + Add Product.
If you don't see the LED light flash green and your iOS device is running iOS 9 or iOS 10, follow the procedure below.
Connect iOS device to the Wall Switch:
- Go to Settings > Wi-Fi.
- Determine the full Wall Switch name under “Set Up New Device" and write it down.
- Format of Wall Switch name is as follows: Wall Switch XXXXXXXX
- Only include the first 8 digits in black. Ignore the digits in gray.
Enter the full Wall Switch name in the “Name” field:
- The name is case sensitive and based on the Wall Switch name noted above. Enter the name as: "Wall-Switch-XXXXXXXX".
- Tap “Join” on the top right-hand corner.
iOS device will try to directly connect to Wall Switch:
- Tap the info icon to the right of the Wall Switch name to view the network details.
Enter network numbers into Static IP:
- Tap on “Static” tab.
- Enter the following information in the corresponding sections:
- IP Address: 192.168.0.2
- Subnet Mask: 255.255.255.0
- Router: 192.168.0.1
Confirm the iOS device is connected to the Wall Switch by the checkmark indication next to the Wall Switch name:
- Your iOS device is now directly connected to the Wall Switch’s Wi-Fi.
Under “Set Up New Device,” initiate the iOS network info handoff process:
- Tap on the Wall Switch device you noted previously.
Proceed to accessory setup:
- Select the Wi-Fi network you will be using your Wall Switch with and tap “Next” in the top right-hand corner.
Proceed to the iDevices Connected app to finish pairing and adding to HomeKit™:
- If the process is successful, open the iDevices Connected app
- Tap the menu button (☰), then select "Add Product"
- Select "Got an error or started setting up in another app?” to continue pairing the Wall Switch to the app