If a product purchased from iDevicesinc.com does not meet your expectations, you may contact us to facilitate a return for a refund within 30 days of purchase. The date on your sales receipt is the date of purchase unless otherwise informed. You will be refunded by the same method in which you paid. After 30 days, please refer to our warranty policy for product and service issues.
Please retain the original packaging slip and make note of your order number.
To start the return process, please reach out to us:
- Call Toll-Free: 888.313.7019
- Email: firstname.lastname@example.org
Returned products must be new, unused, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged. Original shipping and handling charges will not be refunded. You are responsible for all shipping charges except in the case that the return is the result of our error. All returns will be subject to a 15% restocking fee due to the costs associated with processing and handling returns. iDevices can only return products purchased through iDevicesinc.com directly.
Holiday Return Policy: Items shipped by iDevices between November 1 and December 31 of a given year, may be returned until January 31 of the following year for a refund, subject to our other return guidelines listed above.