If you receive an error that states, ”Get closer to the product you’re trying to pair with,” the iDevices product you're trying to pair to does not have a strong enough Bluetooth signal to complete the pairing to your Instant Switch.
If this occurs, move the Instant Switch closer to the product you’re trying to pair with and attempt to pair again. If the new location doesn’t resolve the pairing issue, there may be objects in-between the Instant Switch and iDevices product you're trying to pair it with, causing decreased Bluetooth signal strength. Walls, doors, and refrigerators are a few examples of items in the home that can weaken the Bluetooth signal.
To test if this is the cause, attempt to pair the Instant Switch directly next to the iDevices product you’re trying to pair with. Once it pairs, move the Instant Switch to the desired location and see if you’re still able to control the product. If you are unable to control the product from the Instant Switch it means the location is too far or the signal strength is being decreased significantly by items between the products.
Below is a list of the additional error codes that we have seen when setting up an iDevices Instant Switch:
This indicates that the device you’re attempting to pair the Instant Switch to needs to be rebooted. To learn how to reboot your product visit: Rebooting Products. Then, attempt to pair the Instant Switch again.
Reboot the iDevices product you’re attempting to pair with. To learn how to reboot your product visit: Rebooting Products. Then, toggle WiFi on your mobile device OFF, then back ON again. Verify you are connected to the same network as your iDevices product. Then, attempt to pair the Instant Switch again.
If you continue having pairing issues, contact the iDevices Customer Experience Team at firstname.lastname@example.org for additional assistance.